Privacy Policy & HIPAA Notice

1. Overview and Commitment to Privacy

Quintana Medical Services Inc. ("Quintana Medical Services", "we", "our", or "the Practice"), led clinically by Onel Quintana Reinoso, APRN, is dedicated to upholding the highest standards of confidentiality, patient trust, and regulatory compliance.

This Privacy Policy applies to our website (quintanamedicalservices.com), downloadable educational clinical guides, booking inquiries, and administrative communications. It describes how we collect, protect, use, and respect your personal information in full accordance with applicable Florida laws and United States federal standards.

2. Information We Collect on This Website

We collect information only when you knowingly and voluntarily provide it to us through our website interactions:

• Contact and Scheduling Inquiries: Name, email address, phone number, and administrative preferences regarding primary care or preventive consultation availability in Doral.
• Educational Guide Downloads (Lead Magnet): Name, email address, optional mobile/WhatsApp number, and express communication preferences when requesting the Longevity & Key Biomarkers Guide.
• Technical & Log Data: Standard server logs, browser type, device operating system, language preferences, and anonymized performance metrics to ensure site security and rapid page loading.

3. Notice of Privacy Practices (HIPAA) & Clinical Records

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

When you establish a formal clinical relationship with Quintana Medical Services as a patient under the care of Onel Quintana Reinoso, APRN, your Protected Health Information (PHI) is rigorously safeguarded pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA, 45 CFR Part 160 and Part 164) and Florida Statute Section 456.057.

How Your Clinical Information May Be Used:

• For Treatment: Providing, coordinating, and managing your medical care, diagnostics, lab evaluations, and preventive clinical protocols.
• For Health Care Operations: Quality assessment, clinical administration, protocol compliance, and continuous improvement of clinical services.
• As Required by Law: Complying with mandatory public health reporting, court orders, or state regulatory oversight as prescribed by Florida statutes.

We never use or disclose your clinical records for commercial marketing purposes or sell your medical records under any circumstance without your explicit, written authorization.

4. How We Use Website and Marketing Information

Information gathered through our digital channels is utilized exclusively for legitimate practice purposes:

• Delivering the requested Guía de Longevidad / Longevity & Key Biomarkers Guide and related preventive materials.
• Responding directly to inquiries regarding practice location, self-pay fee transparency, and appointment booking.
• Providing occasional clinical health education, preventive medicine insights, and practice announcements from Onel Quintana, APRN.
• Maintaining the security, performance, and accessibility (ADA compliance) of our digital infrastructure.

5. Communications Compliance: CAN-SPAM & TCPA (SMS / WhatsApp)

Quintana Medical Services operates in strict adherence to federal communication laws:

Email Communications (CAN-SPAM Act):

Every marketing or educational email sent by the Practice clearly identifies Quintana Medical Services as the sender, includes our verified physical clinic address in Doral, Florida, and provides a functioning, single-click Unsubscribe link. Requests to unsubscribe are processed immediately and automatically.

Telephone, SMS & WhatsApp Communications (TCPA):

We do not send automated text messages or marketing phone calls without your prior express consent. If you opt in to receive WhatsApp or SMS appointment reminders or clinic updates, you may revoke your consent at any time by replying STOP or notifying our office directly at (786) 819-4066.

6. Cookies and Digital Analytics

Our website uses minimal, privacy-conscious functional cookies to remember your language preference (English/Spanish) and ensure responsive layout delivery. We do not deploy invasive third-party ad tracking pixels across pages detailing medical consultations. You may disable cookies at any time through your browser settings without losing access to primary site content.

7. Absolute Prohibition of Selling Personal Data

Quintana Medical Services has never sold, rented, leased, or monetized personal information, and will never do so. Your contact details are accessed solely by authorized Practice staff to fulfill your direct requests and provide exemplary patient care.

8. Your Privacy Rights

Under Florida law and federal standards, you maintain the following rights:

• The right to inspect, review, or request a copy of personal information we maintain about you.
• The right to request corrections or updates to inaccurate contact details.
• The right to request deletion of non-clinical marketing data from our distribution lists.
• The right to receive communications through alternate email or physical mailing addresses.

9. Privacy Inquiries & Privacy Officer Contact

If you have questions, concerns, or requests regarding this Privacy Policy, your communications preferences, or HIPAA practices, please contact our Practice Privacy Officer directly: